|
 If you have any questions or would like to speak with someone, please call us at 1-877-319-9850 M-F 8:00 A.M. to 5:00 P.M. Central Standard Time.
| |
Thank you for taking the time to visit our site and shop our terrific selection of personalized gifts. As we enter our our 17th year in business we look forward to continuing our tradition of providing high quality products along with exceptional service. Over the years we have delivered thousands of personalized gifts on-time for Weddings, Holidays, Birthdays, etc. If you need something very quickly, please call us with your concerns and we will do everything in our power to accommodate your request. Again thank you for visiting our site. Hopefully you will find a perfect personalized gift.
Contact Us
We can be contacted via the information below, or feel free to use our online contact form to submit your questions or comments.
Medina Gift Company is a division of:
JDS Marketing and Sales
Box 241
730 Tower Drive
Medina, MN 55340
Phone: 1-877-319-9850
Fax: 1-800-982-5720
Payments Accepted
Credit Cards
We accept payment through Visa, MasterCard, American Express and Discover.
![[Visa, Mastercard, American Express and Discover]](http://site.medinagifts.com/storeimages/creditcards.gif)
PayPal
We also accept PayPal as a form of payment. PayPal is an account-based system that lets anyone with an email address securely send online payments using a credit card, a debit card or a bank account. If you would like to pay for an order using PayPal, simply choose "Checkout with PayPal" during checkout and our system will walk you through the process.
![[PayPal]](http://site.medinagifts.com/storeimages/paypal-info.gif)
Engraving
All personalization is included in your price - there are no additional fees. For more information on engraving, please see our Rules of Engraving page.
Shipping and Handling
Engraved gift orders will ship within 2-3 business days. Candles and favors will ship in 4-5 business days. Shipments originate from Minneapolis, MN. Delivery times will vary depending on your proximity to Minneapolis, MN. Personalized Golf Ball orders will ship in 2 weeks. Most orders will be delivered within 5 business days from the day the order ships. Weekends and holidays are excluded. To view estimated time in transit please click here. If you have a question regarding delivery, please call us at 1-877-319-9850.
We offer 7 shipping methods which can be chosen at checkout. Orders to Alaska and Hawaii must call for a shipping quote at 1-800-972-3691. We do not ship orders to international destinations.
Within the contiguous United States
- UPS Ground $4.99 - Order delivered in 7-8 business days. (Shipping is free for purchases over $50.00)
- Expedited Service $30.00 - Order delivered in 5 business days.
*Orders received after 12:00pm CST will begin processing on the next business day.
International Orders:
- **CANADIAN CUSTOMERS**
We do not ship to international destinations at this time.
100% Satisfaction Guarantee and Return Policy
We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date. Please keep in mind, PERSONALIZED merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged after event date regardless if they are defective or damaged, as Medina Gift Company cannot be responsible for the use of the merchandise.
Any defective or damaged merchandise you wish to exchange or return must have an RA NUMBER before returning. Medina Gift Company will gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit will not qualify for shipping reimbursement). Express shipping costs will not be reimbursed; only ground services will be reimbursed. Medina Gift Company will pay to ship authorized replacements via UPS ground service only. Please place your gift order at least 3 weeks prior to event date; this will help alleviate rush-shipping charges.
If you need to exchange an item due to defects or damages please follow the instructions below:
- Was the shipping container damaged? If so, you will need to keep the original shipping container for a possible claim to be made with the shipper.
- Call 1-877-319-9850 and ask to speak to the returns department
- Place the RA # given (return authorization number) on the outside of the box you are returning so it can be seen clearly by the returns department in our offices. PLEASE NOTE: Any package arriving with out a return authorization number will be returned to sender.
- Be sure the item you are returning for inspection is packaged properly, as Medina Gift Company is not responsible for further damages due to improper return packaging.
- You are encouraged to ship your return via a track-able source, as Medina Gift Company cannot be responsible to merchandise lost in transit.
Medina Gift Company prides itself is excellent customer service and product quality. Each item is hand inspected for quality before it is shipped to you. If you are unsure about a product look, weight or quality please feel free to order 1 without personalization to look at prior to place a large order. All personalization is done as shown; we do not do font changes. Cocktail shakers and Pilsner Glasses with more than 3 initials will be done in the font shown for the Can Koozie and the Sports Mugs.
NOTE: If you would like a Monogram, please clearly specify "Monogram" during the check-out process at the section titled "Engraving Information". Please provide the initials in this order: First Name Initial, Last Name Initial, Middle Name Initial. If MONOGRAM font is requested Medina Gift Company will do MONOGRAM font as you have entered it. Medina Gift Company will not change the order of the entered information. MONOGRAM FONT WILL COME with the middle letter larger than the other letters chosen: For example, Adam Baker Cooper would enter A C B on his order and the monogram would appear ACB
Privacy Policy/Security Policy
We respect your privacy and Medina Gift Company will never release or sell any information about you to third parties. For our complete Privacy Policy, please visit our Privacy Policy page. For information about Security, please visit our Security Policy Page.
How to Shop Our Site
How to Find Items
There are several ways to find what you
want:
- Each page has direct links to different categories of merchandise, and sometimes to individual items.
- Medina Gift Company is searchable.
- On the top of each page, enter the word or words you are searching for in the search box
- Reference our complete Product Index.
How to Buy
Buying from Medina Gift Company is easy and secure. You don't have to fill out a
registration form or download software to shop. And when you place an
order, you can feel confident that your credit card information is
protected by Yahoo!'s secure
server. For information regarding how Medina Gift Company/JDS Marketing uses your information, please see our Privacy Policy.
This button adds the item to your shopping basket. Putting something in your shopping basket does not commit you to buying it. After you put something in your shopping basket, you can choose to place the order immediately, or continue shopping.
You can put as many items as you want in your shopping basket. When you are finished and want to place your order, you can get back to your shopping basket by clicking on the View Cart/Checkout link on the top and bottom of each page.
|
| |
![[Personalized Gifts for Special Occassions at Medina Gift Company]](http://site.medinagifts.com/storeimages/medina_gift_co_logo.gif){kind=logo}
